Adaptive Web Hosting is committed to providing comprehensive customer and technical support services to assist our customers whenever they need it. Our support is available 24/7/365 through our Online HelpDesk Ticket System, which is the most efficient and effective way to contact our support department and ensure a quick resolution to most issues. Our average response time through our HelpDesk has been under 30 minutes, reflecting our commitment to providing timely and reliable support.
In addition, we offer support through our Online Chat, available Monday through Friday from 11:00 AM to 11:00 PM EST. This method is ideal for quick questions and non-complex issues, allowing you to get the assistance you need without delay.
For billing-related inquiries, our Billing Department is available Monday through Friday from 11:00 AM to 11:00 PM EST. We are dedicated to providing prompt and helpful support to all our customers to ensure that your experience with us is as smooth and stress-free as possible.