1. Introduction to Support Credits
Support credits serve as a currency for accessing specific support-related services from Adaptive Web Hosting. Think of them as prepaid units that you can redeem whenever you need extra assistance.
2. How Do Support Credits Work?
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Redeeming Credits: Whenever you encounter an issue or need special assistance, you can use your support credits. The number of credits needed might vary based on the nature of your request.
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Credit Values: Not all support tasks cost the same. While a low priority request may only use a couple of credits, a high priority request will require multiple credits. Also, always check the credit value before making a request.
3. Why Use Support Credits?
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For You: It provides a clear system to understand the support you're entitled to. If you're a user who seldom requires help, you might not need additional credits. But for those times when you need extra help, additional credits are available for purchase.
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For Us: This system allows us to manage and allocate our support resources efficiently, ensuring everyone gets timely and effective assistance.
4. Starting with Adaptive Web Hosting
All our customers receive 30 support credits upon signing up. This is your starting balance, and you can use them as and when required.
5. Need More Credits?
If you've utilized all your initial credits but need more help, don't worry! You can easily purchase additional credits from our Addons page in the Customer Portal at a very low cost.
6. Things to Keep in Mind
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Expiry: Credits never expire.
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Refunds: Typically, once credits are used, they're non-refundable. There may be instances where we credit you back. For example, if the issue was directly related to our services.
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Balance: Keep an eye on your remaining credits, especially if you foresee requiring more support in the near future.
7. Conclusion
We're here to assist! Whether you're utilizing your initial 30 credits or purchasing more, we aim to provide seamless support. Remember to keep an eye on your balance and reach out if you have any queries about how support credits work.
For further assistance, contact our support team or check our FAQs.
