Why Your Domain May Not Be Resolving
When you register a new domain name, ICANN requires that you verify the registrant email address within 15 days. If you do not verify in time, our domain registrar places your domain on a verification hold and DNS stops resolving — regardless of how your nameservers, A records, or DNS zone are configured. This is the most common cause of "my domain is not resolving" tickets.
The good news: you can spot and fix this yourself in under a minute, no support ticket required.
How to fix it in 3 steps
Step 1 — Find the domain that needs attention
Sign in to your client area at cp.adaptivewebhosting.com and click Domains → My Domains. Next to each domain registered through us you will see one of two status badges:
- ✓ Verified — your registrant email is verified. DNS resolution is unaffected. No action needed.
- ⚠ Verification Required — your registrant email has not been verified yet, or the registry has placed the domain on hold. This is what causes "domain not resolving" issues.
If you do not see either badge for a particular domain, it was registered with a different provider — verification for those domains has to be handled by whichever registrar holds the registration.
Step 2 — Resend the verification email yourself
Click any domain row that shows ⚠ Verification Required. On the Domain Management page that opens, a yellow alert card appears at the top with a Resend Verification Email button. Click it.
Within a few seconds you will see a green confirmation that the email has been resent to the registrant address on file. Full step-by-step in our dedicated guide: How to Resend Your Domain Verification Email.
Step 3 — Verify and wait
Open your inbox (and the spam / junk folder) and look for an email from [email protected]. Click the verification link in the email. DNS will start resolving normally within a few hours of verification, and the badge on the Domains list page will update to ✓ Verified.
Why the email may not arrive
- Check your spam / junk folder first. Verification emails are often filtered.
- Whitelist the sender: Add
[email protected]to your trusted senders so future emails arrive in the main inbox. - Confirm the registrant email is current. If the registrant address on file is wrong or no longer active, the email cannot reach you — please contact support so we can update the contact details.
- Allow up to 30 minutes for the email to arrive before requesting another resend.
Completing the verification
Once you receive the email, click the verification link and follow the on-screen instructions. As soon as the registry confirms your email, the verification hold is released, DNS resolution resumes, and the green ✓ Verified badge appears on the domain in your client area.
Still need help?
If you have already followed the steps above and your domain still is not resolving, please open a support ticket. Include the domain name and confirmation of whether you received and clicked the verification link, and our team will look into it.
