If your website is not loading:
Step 1: Check if Server is Up
- Try accessing Plesk control panel
- Check our status page for outages
Step 2: Check DNS
- Use whatsmydns.net to verify DNS
- Ensure A record points to your server IP
Step 3: Check for Errors
- View error logs in Plesk > Logs
- Look for 500, 503, or other error codes
Step 4: Check Application Pool (.NET)
- Go to Plesk > Application Pool
- Try recycling the app pool
Step 5: Check Disk Space
- Verify you have not exceeded disk quota
- Delete unnecessary files if needed
Step 6: Check SSL
- If using HTTPS, verify SSL certificate is valid
- Try accessing via HTTP temporarily
If issues persist, contact support with any error messages you see.
