If you get "Connection Refused" errors for your database:
Check Connection String:
MySQL:
- Server: localhost or 127.0.0.1 (for same server)
- Port: 3306
- Username: Your database username
- Password: Your database password
MS SQL:
- Server: the server shown in Plesk > Databases, with the port after a comma: sql2025-001.adaptivewebhosting.com,1433 (SQL Server 2025, all new accounts) or sql2022-001.adaptivewebhosting.com,1433 (SQL Server 2022)
- Accounts set up on sql2022-002.adaptivewebhosting.com connect with port 1443, or with sql2022-001.adaptivewebhosting.com,1433
Common Issues:
1. Wrong Server Address:
- Check Plesk > Databases for the server your database is on (a login only exists on its own server)
- Include the port after a comma, for example ,1433
2. Wrong Credentials:
- Reset password in Plesk > Databases
- Verify username matches exactly
3. Remote Access Disabled:
- MySQL may be restricted to localhost
- Contact support to enable remote access
4. Firewall:
- Repeated failed logins block your IP automatically for a while; open a ticket to lift the block
