What to Do When Your Account is Suspended Print

  • 0

If your hosting account is suspended:

Common Reasons:

1. Unpaid Invoice - Most common reason

2. Terms of Service Violation - Check email for details

3. Resource Abuse - Excessive CPU/memory usage

4. Security Issue - Malware or compromised account

Steps to Resolve:

For Unpaid Invoice:

1. Log into client area

2. Pay outstanding invoice(s)

3. Account reactivates automatically within minutes

For TOS Violation:

1. Check email for suspension notice

2. Review the specific violation

3. Contact support to discuss resolution

4. Correct the issue as instructed

For Resource Abuse:

1. Review resource usage in Plesk

2. Optimize your applications

3. Consider upgrading your plan

4. Contact support for guidance

For Security Issues:

1. Contact support immediately

2. We will help identify the issue

3. Clean malware if present

4. Secure your account


Was this answer helpful?

« Back