Get help from our support team:
Submit a Support Ticket (Recommended):
1. Log into https://cp.adaptivewebhosting.com
2. Click "Open Ticket"
3. Select appropriate department
4. Describe your issue in detail
5. Include relevant information:
- Domain name
- Error messages
- Steps you have already tried
- Screenshots if helpful
Support Hours:
- Technical Support: 24/7
- Billing Support: Business hours
Response Times:
- Critical issues: Within 1 hour
- Standard issues: Within 4-8 hours
Tips for Faster Resolution:
- Be specific about the problem
- Include exact error messages
- Mention when the issue started
- List any recent changes made
- Provide steps to reproduce the issue
Emergency Support:
For server-down situations, mark ticket as High Priority.
