Email Troubleshooting Guide - Cannot Send or Receive Print

Comprehensive Email Troubleshooting

This guide addresses common email issues including send/receive problems, blacklisting, and configuration errors.

Issue 1: Cannot Receive Emails

Check MX Records:

1. In Plesk, go to Websites & Domains > DNS Settings
2. Verify MX record exists and points to your mail server
3. MX priority should be 10 (lower = higher priority)

Check Mailbox Status:

1. Go to Mail > select your domain
2. Verify the email account exists and is active
3. Check mailbox quota - full mailboxes reject new mail

Check Mail Service Status:

• Ensure mail service is enabled for your domain
• In Plesk: Websites & Domains > Mail Settings
• Verify "Mail service" is active (green checkmark)

Issue 2: Cannot Send Emails

SMTP Authentication Settings:

Common Sending Issues:

• Authentication failed: Use full email address as username
• Connection refused: Check firewall, try different port
• Relay denied: Ensure SMTP authentication is enabled

Issue 3: Emails Going to Spam

Configure SPF Record:

Add TXT record to DNS:

v=spf1 +a +mx +ip4:YOUR_SERVER_IP ~all

Enable DKIM Signing:

1. In Plesk, go to Mail > Mail Settings
2. Enable DKIM spam protection
3. Plesk automatically creates DNS records

Add DMARC Record:

_dmarc.yourdomain.com TXT "v=DMARC1; p=quarantine; rua=mailto:[email protected]"

Issue 4: Server IP Blacklisted

Check Blacklist Status:

• Use mxtoolbox.com/blacklists.aspx
• Enter your domain or server IP
• Review which blacklists (if any) list your IP

Resolution Steps:

1. Identify and stop any spam being sent from your account
2. Contact support - we can submit delisting requests
3. Review compromised accounts or scripts

Issue 5: Webmail Not Working

Access Webmail:

• URL: https://adaptivewebmail.com (browser-based webmail interface)
• Or through Plesk: Mail > click email address > Open Webmail

Login Problems:

• Use full email address as username
• Reset password in Plesk if needed
• Clear browser cache and cookies

Issue 6: Email Forwarding Not Working

Set Up Forwarding in Plesk:

1. Go to Mail > select email account
2. Click Forwarding tab
3. Enable forwarding and enter destination address
4. Choose whether to keep copy locally

Email Client Settings (Quick Reference)

Note: Always use encrypted connections (SSL/TLS) for security. Find your assigned mail server hostname in Plesk under Websites & Domains > Mail Accounts. The webmail interface at https://adaptivewebmail.com is for browser-based access only — it is NOT the mail server address for email clients.