Email Not Sending - Troubleshooting Guide Print

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If your emails are not sending, try these steps:

1. Check SMTP Settings:

Server: mail.yourdomain.com or adaptivewebmail.com
Port: 587 (TLS) or 465 (SSL)
Authentication: Required (use full email address)

2. Common Causes:

Incorrect password
Blocked port (try different ports)
SPF/DKIM not configured
Daily sending limit reached

3. Check Outgoing Mail Queue:

Log into SmarterMail webmail
Check Reports > Outbound for errors

4. Verify Domain DNS:

Ensure MX records point to our mail servers
Add SPF record: v=spf1 include:_spf.adaptivewebhosting.com ~all

If issues persist, contact support with the error message you receive.

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