If your emails are not sending, try these steps:
1. Check SMTP Settings:
- Server: Your assigned Mail Server Hostname (found in Plesk under Websites & Domains > your domain > Mail Accounts > the info icon). See: Where can I Locate my Mail Server Settings?
- Port: 587 (TLS) or 465 (SSL)
- Authentication: Required (use full email address)
Important: Do NOT use adaptivewebmail.com as your mail server — that is the webmail interface only (browser-based access at https://adaptivewebmail.com). Your email client (Outlook, Thunderbird, etc.) must use the assigned mail server hostname found in your Plesk control panel.
2. Common Causes:
- Incorrect password
- Blocked port (try different ports)
- SPF/DKIM not configured
- Daily sending limit reached
3. Check Outgoing Mail Queue:
- Log into SmarterMail webmail at https://adaptivewebmail.com
- Check Reports > Outbound for errors
4. Verify Domain DNS:
- Ensure MX records point to our mail servers
- Add SPF record: v=spf1 include:_spf.adaptivewebhosting.com ~all
If issues persist, contact support with the error message you receive.
