Sitejet Builder Troubleshooting Guide Print

Common Sitejet Issues and Solutions

Issue: Sitejet Builder Not Visible

Symptoms: No Sitejet option when adding domains, or missing from "Get Started" tab

Solutions:

• Verify your hosting plan has "Access to Sitejet Builder" permission
• Contact hosting provider to enable the permission
• Update Sitejet extension to version 1.3.1 or higher
• Refresh Plesk components: Tools & Settings → Server Components → Refresh

Issue: API Key Problems

Symptoms: Sitejet asking for API key, or "Sitejet API Key" prompt appears

Solutions:

1. Go to Extensions → Sitejet → Manage Licenses
2. Deactivate and reactivate the license for your domain
3. If that fails, reinstall Sitejet via Tools & Settings → Updates → Add/Remove Components

Issue: Publishing Stuck at 60%

Solutions:

• Clear browser cache and try again
• Check server disk space
• Verify network connectivity
• Check Plesk event logs for errors
• Contact support with your Plesk license key

Issue: Images Not Displaying

Solutions:

• Check domain error logs for PHP errors
• Verify PHP is enabled for the domain
• Re-publish the website
• Clear CDN/browser cache
• Check image file names for special characters

Issue: "Cannot Access Sitejet Website Builder" Error

Symptoms: Error when trying to edit existing Sitejet site, often after migration

Solutions:

1. Find website ID in page source code (look for webcard.id)
2. Note your domain name
3. Have your Plesk license key ready
4. Contact Plesk support with this information

Issue: Permission Errors During Publish

Symptoms: "filemng: Error occurred" or "You dont have permission" messages

Solutions:

• Check file/folder permissions on document root
• Verify .well-known directory permissions
• Clear any file locks
• Contact hosting support for permission reset

Note: Sitejet is a non-officially supported product. For complex issues, Plesk support may be required.