Sitejet Contact Forms - Setup and Troubleshooting Print

Creating Contact Forms in Sitejet

Setting Up a Contact Form:

1. In Sitejet Builder, add a Form element to your page
2. Configure form fields (name, email, message, etc.)
3. Set up the email recipient address
4. Customize success/error messages
5. Style the form to match your website design

Common Form Issues

Forms Work in Preview But Not Live

Causes:

• Mail domain configuration conflict
• Email routing issues

Solutions:

• Check if mail domain is enabled in Plesk
• For third-party email addresses, try disabling the mail domain setting in Plesk
• Verify the recipient email address is correct
• Check spam/junk folders

"Could Not Send E-mail" Error

Solutions:

• Check that allow_url_fopen is enabled in PHP settings
• Verify email configuration in Plesk Mail Settings
• Contact support if the issue persists

Form Troubleshooting Steps:

1. Test the form in preview mode first
2. Verify all email addresses are correct
3. Check spam/junk folders for test submissions
4. Review Plesk mail settings for the domain
5. Check domain error logs for PHP errors
6. Ensure PHP is enabled for the domain

Note: Form submissions go through Sitejet infrastructure before being delivered to your email.