Recovering Plesk Login Access and Credentials Print

Plesk Access Recovery Guide

This guide helps you recover access to your Plesk control panel.

Method 1: Password Reset via Client Area

The easiest way to reset your Plesk password:

1. Log into the Client Area at your hosting provider
2. Go to Services > My Services
3. Select your Windows hosting plan
4. Click Change Password or Reset Plesk Password
5. Enter a new strong password
6. Save changes and try logging in again

Method 2: Password Reset via Email

If available on your Plesk login page:

1. Go to your Plesk login URL
2. Click Forgot your password?
3. Enter your email address
4. Check email for reset link
5. Follow the link to create a new password

Method 3: Contact Support

If the above methods don't work:

1. Open a support ticket
2. Verify your account ownership (billing info, domain names)
3. Request a password reset
4. Support will send new credentials securely

Finding Your Plesk Login URL

Your Plesk URL is typically:

• https://yourdomain.com:8443
• https://server-ip:8443
• Or a custom URL provided by your host

Check your welcome email for the exact URL.

Common Login Issues

Issue: "Invalid Login or Password"

• Check caps lock is off
• Try copy-pasting password to avoid typos
• Username is usually your email address
• Reset password using methods above

Issue: "Account Suspended"

• Usually due to unpaid invoices
• Log into Client Area to check billing status
• Pay outstanding invoices to reactivate

Issue: "Service Unavailable" or Cannot Reach Plesk

• Try a different browser
• Clear browser cache
• Try from a different network (mobile data)
• Contact support if server may be down

Issue: Two-Factor Authentication Lost

• Contact support to disable 2FA
• Verify account ownership
• Set up new 2FA after access restored

Security Best Practices

After recovering access:

• Use a strong, unique password
• Enable two-factor authentication
• Don't share credentials via email
• Use a password manager
• Regularly update your password

Plesk Login Information Storage

Keep these details in a secure location:

• Plesk URL
• Username (usually email)
• Password (stored in password manager)
• Hosting provider support contact