This is the current published policy (updated June 5, 2026). See all policies in our Legal Center.
Adaptive Web Hosting — Privacy & Cookies Policy
Effective Date: 1/1/2025
Please review this policy periodically to stay informed of any updates.
1. Introduction
At Adaptive Web Hosting (“Adaptive,” “we,” “us,” “our”), we respect your privacy and are committed to transparent data practices. This Policy explains how we collect, use, share, and protect your personal information when you visit our website (adaptivewebhosting.com) or use our services (collectively, “Services”), and how you can manage your privacy choices.
Data Controller
Adaptive Web Hosting (a Massachusetts company) is the data controller for personal data processed under this Policy.
Contact: [email protected]
1. Information We Collect
1.1. Information You Provide Directly
Account & Profile Data: name, email, address, phone, username/password.
Transaction & Billing Data: payment method details (credit card, PayPal), billing address, tax IDs.
Support & Communications: chat transcripts, call recordings, email correspondence.
Surveys & Contests: your entries (name, email, address) if you choose to participate.
1.2. Information We Collect Automatically
Device & Usage Data: IP address, browser type/version, operating system, timestamps, referral/exit URLs, clickstream.
Analytics Data: pages viewed, session duration, feature usage (via tools like Google Analytics).
System Logs: server logs, error reports, request types.
1.3. Information from Third Parties
Payment Processors: transaction status, tokenized card details.
Plugins & Integrations: data from third-party tools you enable.
Public & Partner Sources: credit checks, fraud prevention services.
2. How We Use Your Information
We process your data to:
Deliver & Improve Services: account setup, authentication, billing, renewals, technical support.
Communicate: service updates, security alerts, administrative notices, marketing (with your consent).
Process Transactions: validate payments, prevent fraud, meet tax and invoicing obligations.
Analyze & Optimize: understand usage patterns, measure campaign effectiveness, enhance features.
Comply with Laws: respond to legal requests, enforce agreements, protect rights.
3. Legal Bases for Processing
Under applicable privacy laws (e.g., GDPR, CCPA/CPRA), we rely on:
Contractual Necessity: to fulfill our Services to you.
Legitimate Interests: to operate, secure, and improve our business (e.g., fraud prevention, analytics).
Legal Obligations: to comply with court orders, tax laws, or regulatory requirements.
Consent: for marketing communications and optional cookies (you can withdraw consent at any time).
4. Cookies & Similar Technologies
What they are:
Small data files (cookies), pixels, beacons, and local storage that help us remember preferences, analyze trends, and serve personalized content.
Categories:
Strictly Necessary: required for login, security, payment flows.
Functional: remember language, region, display preferences.
Performance & Analytics: track usage, detect errors, improve UX.
Marketing & Targeting: deliver interest-based ads, measure ad performance.
Your Choices:
You can manage preferences via the “Cookie Settings” pop-up on our Site or through your browser’s cookie controls. Disabling non-essential cookies may limit certain features.
5. How We Share Your Information
We share data only when necessary and under strict safeguards:
Service Providers: hosting, payments, analytics, support, fraud prevention—bound by confidentiality and usage limits.
Group Companies: for internal administration and consolidated reporting.
Legal & Safety: to comply with lawful requests or to protect rights, property, or safety.
Business Transfers: in connection with mergers, acquisitions, or sales—under confidentiality and this Policy.
Your Consent: when you opt in for third-party marketing or integrations.
We do not sell your personal information.
6. International Transfers
Your data may be processed in the U.S., EEA, UK, or other regions. Where required, we use:
Standard Contractual Clauses (SCCs) approved by the European Commission.
Other lawful transfer mechanisms under applicable data protection laws.
7. Security Measures
We implement administrative, physical, and technical safeguards including:
Encryption: TLS/SSL in transit; encryption or pseudonymization at rest.
Access Controls: role-based permissions, two-factor authentication.
Vendor Oversight: due diligence and confidentiality agreements.
Monitoring & Audits: regular security reviews and incident response protocols.
Absolute security cannot be guaranteed; we continuously improve our defenses.
8. Data Retention
We keep your personal data only as long as needed to fulfill the purposes below, unless longer retention is required by law:
Account & Service Data: until 2 years after account closure.
Billing & Tax Records: up to 7 years.
Contest & Survey Data: up to 1 year after conclusion (unless you consent otherwise).
9. Your Rights
Subject to local law, you may have the right to:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase or Restrict processing of your data.
Object to processing based on legitimate interests.
Port your data to another provider.
Withdraw consent (for cookies, marketing) at any time.
Lodge a Complaint with a data protection authority.
California residents (CCPA/CPRA): you also have the right to know what personal information we collect and how it is used; to request access, deletion, or correction; to opt out of the "sale" or "sharing" of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. As stated above, we do not sell or share your personal information as those terms are defined under the CCPA/CPRA. To submit a request, including a "Do Not Sell or Share My Personal Information" request, use the method below.
To exercise your rights, open a support ticket from your client area at cp.adaptivewebhosting.com, or email [email protected] as a last resort. We may require verification of your identity.
10. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have such data, please contact us for immediate deletion.
11. Changes to This Policy
We may update this Policy to reflect changes in laws or practices. Material changes will be announced on our Site or via email at least 15 days before they take effect. Continued use of our Services after updates means you accept the revised Policy.
12. Contact Us
For questions, requests, or complaints, the preferred method is to open a support ticket from your client area at cp.adaptivewebhosting.com. If you cannot log in, you may email us at [email protected] as a last resort.
Thank you for trusting Adaptive Web Hosting with your data. We are committed to keeping it safe and respecting your privacy.
