Introduction
This knowledge base article provides a step-by-step guide on how to update the DNS servers for a domain registered through AWH using the AWH Customer Portal. DNS server updates are essential for directing your domain to the correct server, ensuring your website and related services operate smoothly.
Steps to Update DNS Servers
1. Accessing AWH Customer Portal
- Log in to the AWH Customer Portal at https://cp.adaptivewebhosting.com using your credentials.
2. Navigating to the Domains Section
- From the dashboard, navigate to the 'Domains' section then >> My Domains.
3. Selecting the Domain
- Locate and select the domain you wish to update.
- Check the box on the domain then Click >> Manage Nameservers.
4. Editing DNS Servers
Add the (4) AWH Name Servers if using the AWH DNS Service or update with the DNS Services provided by your service provider:
- NS1.ADAPTIVEWEBHOSTING.COM
- NS2.ADAPTIVEWEBHOSTING.COM
- NS3.ADAPTIVEWEBHOSTING.COM
- NS4.ADAPTIVEWEBHOSTING.COM
6. Saving Changes
- After entering the new DNS server details, click the 'Change Nameservers' button.
7. Verifying the Update
- It's important to verify that the DNS servers have been updated correctly.
- You can use tools like
digornslookupto check the updated DNS settings.
Post-Update Considerations
- DNS propagation: Be aware that DNS changes can take up to 48 hours to propagate globally.
- Check website functionality: After DNS propagation, ensure your website and services are functioning as expected.
Troubleshooting
- If the domain is not resolving correctly after DNS update and propagation period, recheck the DNS server entries.
- Ensure there are no typos in the DNS server addresses.
Conclusion
Updating DNS servers in the AWH Customer Portal is a straightforward process that can be done through your admin panel. Always double-check the entered information and be aware of the DNS propagation time.
